Answers to frequently asked questions...
IF YOU HAVE CONCERNS ABOUT THE COST OF SHIPPING, PLEASE NOTE THAT THE ESTIMATES GIVEN ON THE MAIN WEBSITE WILL OFTEN BE JUST THAT, ESTIMATES. TO GET A MORE ACCURATE IDEA OF THE ACTUAL SHIPPING COSTS, PLEASE ADD ALL OF YOUR ITEMS TO YOUR CART AND BEGIN THE CHECKOUT PROCESS. ON PAGE TWO, YOU WILL SEE AN UPDATED SHIPPING CHARGE.
PLEASE NOTE... AS OF AUG. 15, 2019, WE NO LONGER ALLOW WILL CALL PICKUP OF PARTS. ALL ORDERS MUST BE SHIPPED, WITH NO EXCEPTIONS.
PARTS PRICES THAT APPEAR ON OUR WEBSITE ARE VALID ONLY FOR PURCHASES MADE ON THIS WEBSITE. PRICING IS NOT TRANSFERABLE TO OUR DEALERSHIP PARTS DEPARTMENT.
PLEASE NOTE... PER A NEW TOYOTA POLICY, WE CAN NO LONGER ACCEPT RETURNS OF PARTS WHICH ARE LESS THAN $8.00 DEALER COST. THIS IS TOYOTA'S POLICY AND NOT OURS.
ALSO, PLEASE BE ADVISED THAT ANY HAZARDOUS MATERIALS (AIR BAGS, CERTAIN SEAT BELTS, ETC) ARE NOT RETURNABLE. THIS IS ALSO A POLICY ENACTED BY TOYOTA AND NOT US.
Q. Are you an authorized dealership?
A. Yes, we are an award-winning Toyota dealership located in Massachusetts. We have been in business since 1972.
Q: Can you look up Lexus Parts?
A: Although owned and manufactured by Toyota, Lexus is considered a separate company and we have no access to their catalogs and other information. Many part numbers can be applied to both lines, but you will have to contact a Lexus dealership to get the part number. If it comes up on our site as a good number you are all set. If the site tells you the number does not exist then you will have to buy from your Lexus dealership.
Q: Can I place my order on the phone ?
A. In order to receive the discounted price listed on the website, you MUST place the order on the website. There are absolutely no exceptions to this policy.
Q: Do you charge to ship hazardous parts?
A: Yes, there is a $40 charge to ship any HAZMAT item due to charge accumulated from our shipper.
Q. What happens if you send me the wrong part?
A. If we send you a part that is not the same part # as what you ordered we will send a return tag per your email so that you may return it
Q. What happens if I order the wrong part?
A. We encourage you to contact us if you are unsure about a part # and we can help you make sure you are ordering the correct parts
Q. How long does it take for a part to arrive at my door?
A. Shipping times vary depending on location and part availability
Q. What happens if I need to return or exchange a part?
A. Answers to any and all questions regarding returns can be found on our Return Policy page. the link to this page is located at the bottom right of our home page
Q. What if the part is broken or damaged during shipping?
A. We will send a return tag per your email to return the damaged part and get a replacement out to you ASAP
Q. What is a VIN?
A. Your Vehicle Identification Number tells us everything about your vehicle, from engine codes to interior color to the day it was built. To ensure you order the correct part or accessory for your vehicle, we recommend entering your VIN number into our search bar when ordering.
Q. Where can I find my vin?
A. The easiest place to find your vehicle's VIN is on your insurance card, but you can also find it on your registration or on the driver's door jam or at the base of the windshield on the driver's side.
Q. Do you ship outside the US?
A. Currently we do not ship outside of the United States
Q. Do you offer express/expedited shipping?
A. We can definitely handle UPS Overnight (or 2nd Day Air), but the order MUST be in our system by 11:30am Eastern time that day to ensure expedited shipping. This is also contingent on the availability of the part either in our dealership or at our local Toyota warehouse. If you desire expedited shipping we urge you to call us before you place the order to confirm availability. Remember, weekend days do NOT count toward the number of days in transit.
Q. What shipping methods do you offer?
A. We currently ship USPS or UPS
Q. Can I track my package?
A. Yes, once your order is processed and a shipping label is created you will be emailed a tracking # that you can follow until your item arrives
Q: I am ordering some big parts, will UPS be able to handle it?
A: In certain cases, bigger parts (hoods, bumpers, doors etc.) cannot be delivered via UPS so we will use a freight company (most often we use Con-Way). Our site does not automatically calculate shipping totals for this feature, so you may be asked to provide additional funds to cover the cost of freight shipping.
It is important to note that these companies have their own rules and regulations regarding damage claims and returns, so if you receive a damaged part please contact the shipper immediately as they only give a limited amount of time to make a claim.
Q: I placed an order but forgot a part, can I add it to my order?
A. Once you have placed an order it cannot be added to. If you need additional parts we will have to cancel your original order and have you start a new order from scratch. Unfortunately this is the only way we can do it. This must be done BEFORE YOUR ORDER IS PROCESSED. Once we process and place your order it becomes final and cannot be modified.
Q: Are there any parts restricted from ordering ?
1) We are unable to sell certain parts that are manually controlled by Toyota, as an example, parts pertaining to active factory recalls or Technical Service Bulletins (TSB's). This is done solely at Toyota's discretion and is completely out of our control
2) We are unable to sell any dashboard meter that includes an odometer. This is due to federal regulations which require that we physically verify the mileage on the car which can ONLY be done in person. You will have to order such parts from a local Toyota dealership who can indeed physically verify the mileage.
Q: Do you ship to PO Boxes
Our exclusive shipping partner is UPS so they (and by extension, we) require a physical delivery address.
Q. What payment methods do you accept?
A. Paypal and major credit and debit cards
Q. How do you protect my credit card information?
A. Our site is secure
Q. What do I do if I need to cancel my order?
A. Please follow the ebay instructions for cancelling an order. If you wish to cancel an order that is currently in transit, you will incur a penalty equal to 50% of the part price and all shipping fees. Once your order shows a status of "In Transit" on UPS.com this penalty kicks in.
Q: Your website said you have my part in stock but I just received an email stating the part has been discontinued, what gives?
A. The parts inventory on our website contains every part number in Toyota's database regardless of stocking status. We are constantly trying to keep up with this, but we usually don't know that a part is discontinued until we receive a customer request for it.
-Q: Your website said you have my part in stock, but I just received an email stating the part will take extra time, what gives?
A. As we are limited in what we have room to stock, we depend on Toyota's national network of warehouses to provide us parts as quickly as possible. Our local warehouse is only 8 miles from us and delivers about 99.5% of what we order the next business day. Sometimes, even they don't have a part in stock so we have to wait to be supplied by one of the other warehouses scattered around the country. This can take 2-5 business days or longer in the base of a true backorder where none of the warehouses currently have the part.
Q. Do I need to have an account to order a part?
A. Yes, you will need to create a user account to order
Q. Do you offer a warranty on parts and accessories?
A. Every Toyota part comes with a 1 yr warranty from time of purchase
Q. How do replacement parts affect my vehicle’s warranty?
A. It is best to contact a Toyota dealership 1st to check if replacement will affect warranty status
Q. How can I be sure the part I need will fit my vehicle?
A. To ensure you're getting the correct parts and accessories for your vehicle, provide your VIN when placing your order. We will manually check your order for fitment and accuracy.
We also offer a parts lookup on our website free of charge. However, if you still have questions regarding a part or accessory, please give us a call at 888-364-3138 and we can give additional help prior to ordering.
Q: How do I know if I need a left or right side part?
A. The right side is the passenger's side and the left is the driver's side. Picture yourself sitting behind the wheel of your vehicle if this helps...
IT IS IMPERATIVE THAT YOU VERIFY THAT YOU ARE ORDERING THE CORRECT SIDE... THE PICTURE YOU SEE MAY SHOW ONLY THE PASSENGER'S SIDE SO YOU WILL NEED TO VERIFY IN THE PARTS DESCRIPTION WHICH YOU ARE ACTUALLY ORDERING.
Q. Why are OEM parts better for my vehicle? Can’t I just get a cheaper aftermarket part?
A. We recommend original equipment manufacturer (OEM) parts because they were designed specifically for your vehicle. Most automakers also back up their OEM parts with a one-year warranty. And if you get your car repaired at the dealership, they'll usually stand by their labor as well.
Aftermarket parts on the other hand can be cheaper, but they're also less likely to deliver peak performance. An aftermarket part is any part or accessory for a vehicle that isn’t sourced from the car's maker.
Q. How do I tell if the part is for the driver’s side or the passenger’s side?
A. The orientation is always determined as if you were sitting in the vehicle. Therefore the drivers side will be the left side, and the passengers side will be the right side
Q. What if I want to talk to a real person about my order?
A. Please feel free to call us @ 888-364-3138 or email us with any questions
Q. Customer Service hours?
A. We are here to answer any of your calls Mon-Saturday 8-5
Q. Do you ever offer coupons or discounts?
A. Occasionally we offer special discounts. Sign up for our newsletter to be the first to hear about special offers.
Q. Do you charge sales tax?
A. Certain states do charge sales tax online
Q. I don't know how to look up the parts I need. Can I call in my order?
A. We encourage you to call with any questions you may have, however the order must be placed through the website