Answers to frequently asked questions...
PLEASE NOTE... PER A NEW TOYOTA POLICY, WE CAN NO LONGER ACCEPT RETURNS OF PARTS WHICH ARE LESS THAN $8.00 DEALER COST. THIS IS TOYOTA'S POLICY AND NOT OURS.
ALSO, PLEASE BE ADVISED THAT ANY HAZARDOUS MATERIALS (AIR BAGS, CERTAIN SEAT BELTS, ETC) ARE NOT RETURNABLE. THIS IS ALSO A POLICY ENACTED BY TOYOTA AND NOT US.
WHO ARE YOU AND WHERE ARE YOU LOCATED?
We are Boch Toyota South, an award-winning Toyota dealership located in North Attleboro, MA, between Boston and Providence, RI We have been in this location since 1972.
ARE YOUR PARTS GENUINE TOYOTA PARTS?
Yes, we only sell 100% genuine Toyota parts, commonly referred to as OE or Original Equipment parts.
IS THERE A CHARGE TO SHIP HAZARDOUS PARTS?
Yes, there is a $40 charge to ship any HAZMAT item due to charge accumulated from our shipper.
I WOULD LIKE TO HAVE A PART SHIPPED FASTER, IS THIS POSSIBLE?
We can definitely handle UPS Overnight (or 2nd Day Air), but the order MUST be in our system by 11:30am Eastern time that day to ensure expedited shipping. This is also contingent on the availability of the part either in our dealership or at our local Toyota warehouse. If you desire expedited shipping we urge you to call us before you place the order to confirm availability. Remember, weekend days do NOT count toward the number of days in transit.
NOTICE: THE ABOVE POLICY ALSO APPLIES TO SECOND DAY AIR SHIPPING.
CAN YOU ALSO LOOK UP LEXUS PARTS?
Although owned and manufactured by Toyota, Lexus is considered a separate company and we have no access to their catalogs and other information. Many part numbers can be applied to both lines, but you will have to contact a Lexus dealership to get the part number. If it comes up on our site as a good number you are all set. If the site tells you the number does not exist then you will have to buy from your Lexus dealership.
HOW CAN I CONTACT YOU IF I HAVE A PROBLEM?
You can call us at 866-574-2624 Monday thru Saturday 8:00am-7:00pm Eastern time.
DO YOU OFFER DISCOUNTS OR DISCOUNT CODES?
We keep our prices as low as possible in order to give everyone the best deal we can without having to apply codes and sale prices.
WHAT ABOUT MILITARY OR SENIOR DISCOUNTS?
Again, our online prices are lower than any discounts we would otherwise offer, but we do thank our Military for their service.
I'M ORDERING SOME BIG PARTS, WILL UPS BE ABLE TO HANDLE MY ORDER?
In certain cases, bigger parts (hoods, bumpers, doors etc.) cannot be delivered via UPS so we will use a freight company (most often we use Con-Way). Our site does not automatically calculate shipping totals for this feature, so you may be asked to provide additional funds to cover the cost of freight shipping.
It is important to note that these companies have their own rules and regulations regarding damage claims and returns, so if you receive a damaged part please contact the shipper immediately as they only give a limited amount of time to make a claim.
YOUR SITE LABELS PARTS AS "LEFT" OR "RIGHT;" HOW DO I KNOW WHICH ONE I NEED?
The right side is the passenger's side and the left is the driver's side. Picture yourself sitting behind the wheel of your vehicle if this helps...
IT IS IMPERATIVE THAT YOU VERIFY THAT YOU ARE ORDERING THE CORRECT SIDE... THE PICTURE YOU SEE MAY SHOW ONLY THE PASSENGER'S SIDE SO YOU WILL NEED TO VERIFY IN THE PARTS DESCRIPTION WHICH YOU ARE ACTUALLY ORDERING.
I PLACED AN ORDER BUT I FORGOT A PART. CAN I ADD TO MY ORDER?
Once you have placed an order it cannot be added to. If you need additional parts we will have to cancel your original order and have you start a new order from scratch. Unfortunately this is the only way we can do it. This must be done BEFORE YOUR ORDER IS PROCESSED. Once we process and place your order it becomes final and cannot be modified.
WHAT IF I HAVE TO RETURN A PART OR PARTS?
Answers to any and all questions regarding returns can be found on our Return Policy page. the link to this page is located at the bottom right of our home page
I NEED TO CANCEL MY ORDER BUT IT IS ALREADY SHIPPED, WHAT CAN I DO?
If you wish to cancel an order that is currently in transit, you will incur a penalty equal to 50% of the part price and all shipping fees. Once your order shows a status of "In Transit" on UPS.com this penalty kicks in.
DO YOU SHIP OUTSIDE THE USA?
Currently, we only ship within the US, but we are actively looking into being able to ship to other parts of the world.
Bearing that in mind, we do have many customers who have their parts delivered to addresses in the US which is perfectly fine. Please keep this in mind however... if you order a part(s) and subsequently bring them to another country to be used on a vehicle outside the US, you will immediately void the factory warranty on said part(s).
DO YOU SHIP TO PO BOXES OR TO AN APO/FPO?
Our exclusive shipping partner is UPS so they (and by extension, we) require a physical delivery address.
CAN I PLACE MY ORDER ON THE PHONE OR DO I HAVE TO DO IT ONLINE?
In order to receive the discounted price listed on the website, you MUST place the order on the website. There are absolutely no exceptions to this policy.
HOW WILL I KNOW WHEN MY ORDER IS SHIPPED?
You will receive tracking information via e-mail once your order has been finalized for delivery.
YOUR WEBSITE SAID YOU HAVE MY PART IN STOCK, BUT I JUST RECEIVED AN E-MAIL STATING THE PART HAS BEEN DISCONTINUED. WHAT GIVES?
The parts inventory on our website contains every part number in Toyota's database regardless of stocking status. We are constantly trying to keep up with this, but we usually don't know that a part is discontinued until we receive a customer request for it.
YOUR WEBSITE SAID YOU HAVE MY PART IN STOCK, BUT I JUST RECEIVED AN E-MAIL STATING THE PART WILL TAKE YOU EXTRA TIME TO GET. WHAT GIVES?
As we are limited in what we have room to stock, we depend on Toyota's national network of warehouses to provide us parts as quickly as possible. Our local warehouse is only 8 miles from us and delivers about 99.5% of what we order the next business day. Sometimes, even they don't have a part in stock so we have to wait to be supplied by one of the other warehouses scattered around the country. This can take 2-5 business days or longer in the base of a true backorder where none of the warehouses currently have the part.
YOUR WEBSITE SAYS YOU HAVE A PART IN STOCK, WHEN CAN I EXPECT IT TO SHIP?
When our site says "In stock" that can mean that the part is either in stock here at the dealership or at our local Toyota warehouse which is only a few miles away from us. Toyota utilizes a system called TDOS (Toyota Daily Order System) to provide parts quickly and help dealerships minimize what we have to stock. Bearing this in mind, our system may show that a part is in stock, but this is NOT in real time so stocking status is always subject to change. If you would like real-time verification feel free to call us 8AM-7PM Monday-Saturday.
ARE THERE ANY ITEMS YOU ARE RESTRICTED FROM SELLING ON THE WEBSITE?
Yes. The list is as follows....
1) We are unable to sell certain parts that are manually controlled by Toyota, as an example, parts pertaining to active factory recalls or Technical Service Bulletins (TSB's). This is done solely at Toyota's discretion and is completely out of our control
2) We are unable to sell any dash board meter that includes an odometer. This is due to federal regulations which require that we physically verify the mileage on the car which can ONLY be done in person. You will have to order such parts from a local Toyota dealership who can indeed physically verify the mileage.