Shipping Policy- Auto Supply Store
- We reserve the right to refuse to ship any part we may deem un-shippable. These would be items like glass or other very fragile parts.
EFFECTIVE IMMEDIATELY, WE WILL NO LONGER BE ABLE TO ACCEPT ORDERS FOR GLASS (WINDSHIELDS, DOOR GLASS OR BACK GLASS) UNLESS YOU WILL BE PICKING IT UP HERE AT THE DEALERSHIP. SORRY FOR THE INCONVENIENCE.
- For expedited shipping please contact us. We will do our best to accommodate your needs.
WANT EXPEDITED SHIPPING? PLEASE SEE OUR FAQ PAGE FOR IMPORTANT INFORMATION BEFORE ORDERING.
- In stock orders ship within 36 hours.
- Weekday orders (after 3PM eastern time) will be processed the next business day.
- Weekend orders will be processed the following Monday.
- If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. A rare few of the parts ordered from the manufacturer may take up to 5-6 business days to arrive and will shipped to you immediately.
NOTICE: AS OF 7/14/15, PER A NEW TOYOTA POLICY, CERTAIN HARDWARE (BOLTS, CLIPS, ETC) MUST BE ORDERED IN MULTIPLES OF 10. NO ORDERS WILL BE SHIPPED UNLESS THIS MINIMUM HAS BEEN SATISFIED.
- Depending upon location, ground shipments usually take 1-5 days.
- While our shipping calculator tries to correctly calculate freight there are certain items which may not. We offer over 285,000 part numbers, so some may not price right due to incorrect weights or dimensions, or if an item is oversized, requires multiple cartons, is extremely heavy, contains hazardous materials shipping to other than the 48 continental states etc. Additional shipping charges may apply; you will be contacted prior to shipping for approval and given the option to pay additional charges, remove items causing the charges or cancel the order entirely without penalty.
- We cannot guarantee transit times for ground or oversize orders.
- Shipping Carrier substitutions may be made at our discretion.
- Parts containing hazardous materials will require additional funds for shipping.
- We do not ship internationally.
- In the event that a part has been discontinued, your order will immediately be cancelled and refunded.